• How to become a member of Lightchain?

Fill out and submit the registration application form,, waiting for manual review. Providing detailed information will help expedite the approval process. We may verify your identity via phone call.

  • What are the requirements to become a member?

Contractors specializing in landscape lighting services, or looking to expand services to include landscape lighting.

  • How to view prices?

LightCh8in does not sell to end users directly. Contractors need to log in to their member account to view prices. 

  • What types of payment does LightCh8in accept?

We accept Credit Card, PayPal, Apple pay, Google pay and Meta pay. 


  • How can I get free Shipping?

We offer Free shipping to our members on all orders over $500 and $10 flat rate shipping for orders under $500.

  • Why don't I see a free shipping option?

For orders under $500, a flat rate shipping fee of $10 applies. Orders over $500 will receive free shipping. 

If you want to use store credit to pay for an order, payment must be split between store credit and cash. To receive free shipping using this method, you'll need to ensure a payment of $500 cash is made and the remainder can be covered by store credit. At check out, you will have the option to choose how much store credit you'd like to use.

  • Can I request expedited shipping for my order?

At checkout, you can select one of our discounted UPS Express expedited shipping options to ship your order.

  • How long will my order take?

All items in stock and ordered before 2:00 PM EST will ship the same day (excluding weekends or holidays). Orders should arrive in 1-4 business days depending on your location.

  • How can I find tracking information for my order?

1) You will receive an email notifying you when the order has been processed. It will have tracking information for your order in that email.

2) View your order's shipping status on the order tracking page under your personal account.


  • How to place an order?

1) Register and log into your account.

2) Add the items that you want to purchase to your shopping cart.

3) Complete the payment process.

4) System will notify you when your order gets shipped and provide a tracking number.

  • How to cancel an order?

You can cancel your unfulfilled order on order page under your personal account before 2:00 PM EST.

  • How to return an order?

Follow the process to return an order on return page under your personal account.

  • How to download invoice?

You can download invoice on order page under your personal account.


  • Why isn't my BOGO discount stacking with other discounts?

Sometimes you may notice that discounts that should have stacked haven't all been applied. Why does the system choose only one even though product discounts can stack with certain order discounts? The reason is that the system calculates product discounts first, then calculates order discounts. For example, the type of the BOGO sale is a product discount, "$100 off for every $1000 spent" is a order discount, if the total order amount is exactly less than $1000 due to the discount from the BOGO sale, the system will compare two discounts and choose the more favorable one.

  • How/Where can I get the latest discount information?

The latest discount information is posted on the website's homepage and discount page. Alternatively, you can join our newsletter mailing list. If you've unsubscribed, please visit your profile page and check the box to agree to receive our emails.

  • What types of discounts do we offer?

1) The discount for an individual product, each product model is only allowed to use one product discount.

2) The discount for the entire order, each order is only allowed to use one order discount.

3) We allow certain product discounts to stack with certain order discounts. Please refer to the checkout page for the specific details and settlement information.