Topics

General


  • How to become a member of Lightchain?

Fill out and submit the registration application form, https://lightch8in.com/account/register, waiting for manual review. Providing detailed information will help expedite the approval process. We may verify your identity via phone call.

  • What are the requirements to become a member?

Contractors specializing in landscape lighting services, or looking to expand services to include landscape lighting.

  • How to view prices?

LightCh8in does not sell to end users directly. Contractors need to log in to their member account to view prices. https://lightch8in.com/account/register 

  • What types of payment does LightCh8in accept?

We accept Credit Card, PayPal, Apple pay, Google pay and Meta pay. 

Shipping


  • How can I get free Shipping?

We offer Free shipping to our members on all orders over $500 and $10 flat rate shipping for orders under $500.

  • Can I request expedited shipping for my order?

At checkout, you can select one of our discounted UPS Express expedited shipping options to ship your order.

  • How long will my order take?

All items in stock and ordered before 2:00 PM EST will ship the same day (excluding weekends or holidays). Orders should arrive in 1-4 business days depending on your location.

  • How can I find tracking information for my order?

1) You will receive an email notifying you when the order has been processed. It will have tracking information for your order in that email.

2) View your order's shipping status on the order tracking page under your personal account.

Order


  • How to place an order?

1) Register and log into your account.

2) Add the items that you want to purchase to your shopping cart.

3) Complete the payment process.

4) System will notify you when your order gets shipped and provide a tracking number.

  • How to cancel an order?

You can cancel your unfulfilled order on order page under your personal account before 2:00 PM EST.

  • How to return an order?

Follow the process to return an order on return page under your personal account.

  • How to download invoice?

You can download invoice on order page under your personal account.