Shipping policy
Shipping Policy
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Processing Time: All orders are processed within [1] business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
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Shipping Rates and Options: Shipping charges for your order will be calculated and displayed at checkout. We offer several shipping options depending on your location and the weight of the package.
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Delivery Time: Estimated delivery times are as follows:
- US: Within [5] business days
- CA: Within [7] business days
Delivery delays can occasionally occur beyond our control.
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Shipping Confirmation and Order Tracking: You will receive a shipping confirmation email containing your tracking number(s) once your order has shipped. The tracking number will be active within [12] hours.
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Customs, Duties, and Taxes: Lightchain is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
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Damages: Lightchain is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
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Lost Packages: If you believe your package has been lost in transit, please contact us within [2] days of the estimated delivery date and we will work with you to resolve the issue.
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Returns Policy: Please refer to our Returns & Exchanges policy for details regarding returns.
If you have any further questions about our shipping policy, please contact us at (888) 488-2885.