Potential clients will have researched and consulted with various sources before hiring a landscape lighting installer. After all, the right landscape lighting installer can make all the difference between an ineffective outdoor landscape lighting system and a stunning one.
This week’s blog features five more questions potential clients may have when hiring a landscape lighting installer. You can use these questions as a guide to improve your own pitch, presentation, or quote to ensure you are delivering on what potential clients want.
5 More Questions Potential Clients May Ask
Prepare your answers to these five additional questions ahead of time. Giving accurate, transparent, and professional answers will help you confidently show your expertise and value to potential clients.
1. Can I Observe the Process?
Installing an outdoor landscape lighting system can be a long, time-consuming process. Potential clients may want to be involved or, at the very least, be informed during the entire installation. By offering transparency and regular updates, potential clients will feel like they’re in the loop about the progress of the installation. Having open communication will allow for course corrections during the installation process instead of resentment after job completion. In the end, good communication will allow you to build trust with your clients, set expectations, and determine the reason why you either lose the job or land it.
2. Can You Guarantee Your Work
Having a guarantee can give your client a safeguard and feel confident in moving forward with you as their landscape lighting installer. You must speak with your client about what their expectations are before any work is done. Then you can discuss with them how you’re going to meet their expectations and accomplish the job. It’s also a good idea to have it in writing or as part of the contract.
Discussing what a “satisfaction guarantee” looks like for each individual client will have both parties on the same page and prevent any disagreements or disappointments at the end of the installation job.
3. Is Lighting Design Your Primary Focus?
One thing that could give you an edge over the competition is if landscape lighting is your primary focus. Other companies might offer other services such as tree cutting or turf installation. Having a singular focus on landscape lighting could signal to potential clients that you are a specialist in outdoor landscape lighting rather than a jack-of-all-trades. You can emphasize to potential clients that outdoor landscape lighting is a craft that involves skill and creativity, and since landscape lighting is your primary focus, you can give greater attention and care compared to other companies.
4. Are You Comfortable Collaborating With Other Contractors?
Home improvement projects can likely involve other groups of people, including landscapers, electricians, builders, and architects. Being open to collaborating with different groups of people can help you persuade your clients that you have good communication skills and will be able to work with others. This will provide potential clients with a smooth process. These skills are what clients are looking for when hiring a landscape lighting professional.
5. Do You Have a Portfolio?
Potential clients want to know if you can do the job. The best way to prove to them that you can create and install the outdoor landscape lighting system of their dreams is to show them. Take videos and photos of your work and display them on your website or share them on social media. Be sure that the videos and photos you take of your jobs are of high quality and display the best of your ability. These materials are going to help prove your craftsmanship and showcase your expertise in the field.
Be the Pro Clients Trust with LightCh8in
Answering questions from potential clients clearly and professionally makes you stand out from the sea of other landscape lighting professionals. It is a way for you to demonstrate your abilities and get hired for the job.
Log in or sign up for a free LightCh8in account today to start shopping our inventory. We have everything you need to install the perfect outdoor landscape lighting system for your clients. From brass outdoor light fixtures to LED lamps, direct burial cable, and more, you will be prepared for all sorts of jobs.